We want you to be happy with your purchase. If something isn’t quite right, we’re here to help. Please review the information below to understand our return and refund process.
Return Eligibility
Items may be returned within 30 days of delivery if they are unused, in their original condition, and in the original packaging. Products that show signs of use, damage, or alteration may not be eligible for a return.
How to Request a Return
To start a return, please contact our support team and include your order number and a brief description of the issue. Our team will provide instructions on how to send the item back.
Return Shipping
Customers are generally responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service when returning items.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong product, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can quickly resolve the issue.
Refund Process
Once your returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method.
Refund Timing
Refunds are typically processed within 5–10 business days after the returned item has been received and approved. Processing times may vary depending on your payment provider.
Non-Returnable Items
Certain items may not be eligible for return, including clearance products, gift cards, and items marked as final sale unless they arrive damaged or defective.
Exchanges
We currently do not guarantee direct exchanges. If you need a different item, the easiest way is to return the original product and place a new order.
Contact Support
If you have any questions about returns, refunds, or exchanges, please contact our support team. We’re always happy to assist you.